Questions &
answers

Locally in Varberg, Sweden. Your data stays within the country and is covered by Swedish law and GDPR.

Yes. On both VPS and dedicated servers you get full root access and total control.

1 Gb/s is included in every plan, with a generous Fair-Use policy.

We monitor our infrastructure continuously. On dedicated machines you report the fault as a customer, and we replace the faulty hardware as soon as possible.

Unmanaged by default — you handle the OS and software. Managed can be added as an option; price on quote.

The VPS servers run in an HA cluster (Proxmox with Ceph storage). If the physical machine suffers a hardware failure, your VPS is automatically moved to another node, which minimizes downtime.

Dedicated traffic is bandwidth reserved exclusively for your server or VPS, as opposed to the shared 1 Gb/s Fair-Use traffic included by default. You choose the speed you need as an add-on, from 10/10 Mb/s up to 10 Gb/s.

By default a full snapshot of the entire server is taken four times a day. On-site backup is stored locally in the same data center as the server, giving fast recovery from common issues like deleted files or broken software. Off-site backup also stores a copy at a different physical location, so your data survives even if something happens to the data center itself. Both are available as add-ons for VPS and dedicated servers.

Most people are fine with one address. An extra IPv4 address may be needed if you run multiple SSL certificates the old way, your own mail flow, or certain VPN solutions that require a unique public address. IPv6 addresses are effectively unlimited and therefore cost less — they work well as long as the other end also supports IPv6.

Both are extra storage that gets mounted as a separate extra disk in your VPS, on top of the disk already included in the plan. SSD is faster and best suited where performance matters, e.g. databases. HDD is cheaper per GB and works well for things that don't need high speed, e.g. large file archives or backup data.

Yes, we help you with the entire migration of your website.

SSL is always included free of charge. Email is not included in the base plans, but we will help you set up a mail solution for a small fee.

We take local (on-site) backups every 15 minutes. A copy is also sent off-site every four hours (at 00, 04, 08, 12, 16 and 20). For VPS, on-/off-site backup is available as an add-on.

CloudPanel. A personal login is not included in the base plans — we handle the configuration for you.

No automatic 1-click — but we are happy to help you set up the foundation manually.

Yes — some web hosting plans include us setting up the foundation of a simple HTML website (like the example on the site). If you need more, we offer an extra setup package.

No. The setup is the starting point. We make sure the server and operations run smoothly, but we do not handle ongoing maintenance of the website itself.

Yes. The Photo Cloud app (iOS and Android) backs up your photos automatically in the background.

Your photos sit on a distributed storage cluster (Ceph) that handles hardware failures, and we follow the 3-2-1 backup principle (three copies, two media, one off-site). This is standard for services we operate for you, such as Photo Cloud. For VPS and dedicated machines, backup is an add-on.

Each account is personal and cannot be shared. If you want family or friends to have their own logins, you need a shared instance — get in touch and we will set it up. You can however share specific albums with anyone via a share link, without them needing their own account.

Weekdays 08:00–17:00. Customers with a support agreement get extended hours and an SLA.

We are working on a public status page showing ongoing maintenance and incidents. In the meantime, we always notify customers well ahead of planned maintenance.

Yes, Cloudflare's DDoS protection is included by default on all web hosting.

Very easy — get in touch and we will handle an upgrade right away, usually within opening hours (08:00–17:00).

Currently payment by invoice.

Dedicated machines: usually a 12-month term. VPS and web hosting: paid in advance, cancel whenever you like.